Support
Support and contact
Contact us with questions about the game, bug reports, and pack or account requests. We respond to all requests as quickly as possible.
✉️Email
[email protected]
📞Phone
+90 850 532 59 20
🗑️Delete account
Steps to have your account and data deleted
For faster help, include your civilization name, the world name, your device model and, if available, a screenshot in your email.
Frequently asked questions
Is Zardekon free?
Yes. Zardekon is completely free to play. Optional premium packs only increase resource production and storage capacity.
Which devices can I play Zardekon on?
Zardekon is available on Android and iOS devices. The game supports English, French, German and Turkish.
I forgot my password. What should I do?
Write to [email protected] from the email address registered to your account, including your civilization name; we will help you once we have verified your account.
Can I change my civilization later?
No. Your choice of civilization is permanent. That is why we recommend reviewing the Civilizations page before you start.
Can I attack my clanmate?
No. Players in the same clan cannot attack each other; instead, they can send each other support troops.
How long does beginner protection last?
For 7 days after you register, your village cannot be attacked. If you launch an attack during this period, your protection ends immediately.
A pack I purchased was not added to my account.
Write to [email protected] with your order number and the email address registered to your account, or call +90 850 532 59 20.
How do I report a player?
Send the player's civilization name, the world name and, if possible, a screenshot to [email protected].
How do I delete my account?
Follow the steps on the Delete Account page: simply send an email with the subject "Account Deletion Request" from the email address registered to your account.
Company information
| Company name | 8Bit Grup Bilişim Danışmanlık Yazılım Ltd. Şti. |
|---|---|
| Address | Üçevler Mah. İzmir Yolu Cad. No: 254, 241 Westpoint D Blok, Nilüfer / Bursa, Türkiye |
| Phone | +90 850 532 59 20 |
| [email protected] | |
| MERSİS | 0001265117200001 |
| Trade Registry No. | 125726 |
| Tax Office / No. | Çekirge Vergi Dairesi / 0012651172 |