ZARDEKON
Support

Support and contact

Contact us with questions about the game, bug reports, and pack or account requests. We respond to all requests as quickly as possible.

For faster help, include your civilization name, the world name, your device model and, if available, a screenshot in your email.

Frequently asked questions

Is Zardekon free?
Yes. Zardekon is completely free to play. Optional premium packs only increase resource production and storage capacity.
Which devices can I play Zardekon on?
Zardekon is available on Android and iOS devices. The game supports English, French, German and Turkish.
I forgot my password. What should I do?
Write to [email protected] from the email address registered to your account, including your civilization name; we will help you once we have verified your account.
Can I change my civilization later?
No. Your choice of civilization is permanent. That is why we recommend reviewing the Civilizations page before you start.
Can I attack my clanmate?
No. Players in the same clan cannot attack each other; instead, they can send each other support troops.
How long does beginner protection last?
For 7 days after you register, your village cannot be attacked. If you launch an attack during this period, your protection ends immediately.
A pack I purchased was not added to my account.
Write to [email protected] with your order number and the email address registered to your account, or call +90 850 532 59 20.
How do I report a player?
Send the player's civilization name, the world name and, if possible, a screenshot to [email protected].
How do I delete my account?
Follow the steps on the Delete Account page: simply send an email with the subject "Account Deletion Request" from the email address registered to your account.